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.tag-dot{border-radius:50%;flex-shrink:0;width:10px;height:10px}.priority-control{align-items:center;gap:8px;display:flex}.priority-control select{flex:1;min-width:0}.detail-menu button.detail-menu-warn:hover,.detail-menu button.detail-menu-warn:hover .icon{color:#b06a30}.detail-menu button.detail-menu-danger:hover,.detail-menu button.detail-menu-danger:hover .icon{color:#c9282f}.activity-section .activity-loading,.activity-section .activity-empty{color:var(--muted);align-items:center;gap:8px;font-size:12.5px;display:flex}.activity-list{flex-direction:column;gap:12px;margin:0;padding:0;list-style:none;display:flex}.activity-list li{align-items:flex-start;gap:10px;display:flex}.activity-list .activity-dot{background:#c9282f;border-radius:50%;flex-shrink:0;width:8px;height:8px;margin-top:5px}.activity-list strong{color:var(--ink);font-size:13px;font-weight:650;display:block}.activity-list small{color:var(--muted);margin-top:2px;font-size:11.5px;display:block}.search-box .search-spinner{flex-shrink:0;width:15px;height:15px}.close-ticket-button.auto-mail-button{color:#3060b0;background:#fff;border:1px solid #cdd9ef}.close-ticket-button.auto-mail-button:hover{background:#f3f7fd}.automation-state{letter-spacing:.02em;text-transform:uppercase;border-radius:999px;align-items:center;padding:1px 9px;font-size:10px;font-weight:700;display:inline-flex}.automation-state.on{color:#2f6f4f;background:#e9f5ee}.automation-state.off{color:#9a5a2d;background:#fbeee1}.settings-tags .tag-preview,.settings-template-row .ticket-tag{align-self:flex-start}.settings-secret-box{background:#c9282f0f;border:1px dashed #c9282f;border-radius:12px;margin:12px 0;padding:14px 16px}.settings-secret-box strong{color:var(--ink);font-size:13px;display:block}.settings-secret-box p{color:var(--muted);margin:4px 0 10px;font-size:12px}.settings-secret-box div{flex-wrap:wrap;align-items:center;gap:10px;display:flex}.settings-secret-box code{background:var(--panel,#fff);overflow-wrap:anywhere;-webkit-user-select:all;user-select:all;border:1px solid #e3e7e9;border-radius:8px;flex:1;min-width:200px;padding:8px 10px;font-size:12px}.settings-checkbox-group{border:1px solid #e3e7e9;border-radius:12px;gap:6px;padding:10px 14px 12px;display:grid}.settings-checkbox-group legend{color:var(--muted);padding:0 4px;font-size:12px;font-weight:650}.settings-checkbox-group label{color:var(--ink);align-items:center;gap:8px;font-size:13px;display:flex}.settings-checkbox-group input[type=checkbox]{accent-color:#c9282f;width:15px;height:15px}.settings-delivery-list{background:#303c460d;border-radius:10px;gap:6px;margin:0 0 10px;padding:10px 14px;display:grid}.settings-delivery-list p{color:var(--muted);overflow-wrap:anywhere;margin:0;font-size:12px}.chat-window{background:var(--surface);flex-direction:column;flex:1;min-height:0;display:flex}.chat-window-head{border-bottom:1px solid var(--line);justify-content:space-between;align-items:center;gap:10px;padding:10px 14px;display:flex}.chat-peer{align-items:center;gap:9px;display:flex}.chat-peer strong{font-size:14px;display:block}.chat-peer small{color:var(--muted);font-size:12px}.chat-presence{border-radius:50%;flex:none;width:10px;height:10px}.chat-presence-online{background:#3f7468;box-shadow:0 0 0 3px #3f74682e}.chat-presence-away{background:#d3a13f;box-shadow:0 0 0 3px #d3a13f2e}.chat-presence-ended{background:var(--muted)}.chat-end-button{color:#b23a3a;cursor:pointer;background:#fdf3f3;border:1px solid #e6c6c6;border-radius:8px;padding:6px 11px;font-size:12.5px;font-weight:600}.chat-end-button:hover{background:#fae6e6}.chat-end-confirm{align-items:center;gap:7px;font-size:12.5px;display:flex}.chat-end-confirm button{cursor:pointer;border-radius:7px;padding:5px 9px;font-size:12px;font-weight:600}.chat-end-yes{color:#fff;background:#b23a3a;border:none}.chat-end-no{border:1px solid var(--line);background:var(--surface)}.chat-message-list{background:var(--canvas);flex-direction:column;flex:1;gap:9px;min-height:120px;padding:14px;display:flex;overflow-y:auto}.chat-system-line{color:var(--muted);text-align:center;align-self:center;align-items:baseline;gap:7px;font-size:12px;display:flex}.chat-system-line time{font-size:11px}.chat-bubble-row{display:flex}.chat-bubble-row.chat-own{justify-content:flex-end}.chat-bubble-row.chat-other{justify-content:flex-start}.chat-bubble{background:var(--surface);border:1px solid var(--line);border-radius:12px 12px 12px 4px;max-width:78%;padding:8px 11px 6px;box-shadow:0 1px 2px #303c460d}.chat-own .chat-bubble{background:#fdf0f0;border-color:#f0d5d5;border-radius:12px 12px 4px}.chat-bubble-author{color:var(--muted);margin-bottom:2px;font-size:11px;font-weight:700;display:block}.chat-bubble-body{white-space:pre-wrap;overflow-wrap:anywhere;margin:0;font-size:13.5px;line-height:1.45}.chat-bubble time{text-align:right;color:var(--muted);margin-top:3px;font-size:10.5px;display:block}.chat-bubble-image{border-radius:8px;max-width:100%;max-height:260px;margin:2px 0;display:block}.chat-font-serif,.chat-font-serif textarea{font-family:Georgia,Times New Roman,serif}.chat-font-mono,.chat-font-mono textarea{font-family:Consolas,Courier New,monospace}.chat-font-script,.chat-font-script textarea{font-family:Segoe Script,Comic Sans MS,cursive}.chat-empty-hint{color:var(--muted);align-self:center;padding:18px 8px;font-size:13px}.chat-ended-banner{border:1px dashed var(--line);color:var(--muted);text-align:center;background:#f0f2f3;border-radius:9px;align-self:center;padding:9px 14px;font-size:12.5px}.chat-error{color:#b23a3a;margin:6px 14px;font-size:12.5px}.chat-composer{border-top:1px solid var(--line);background:var(--surface);flex-direction:column;gap:7px;padding:8px 12px 11px;display:flex}.chat-composer-tools{align-items:center;gap:6px;display:flex}.chat-composer-tools>button,.chat-emoji-wrap>button{border:1px solid var(--line);background:var(--surface);cursor:pointer;border-radius:7px;justify-content:center;align-items:center;width:30px;height:28px;font-size:13px;display:inline-flex}.chat-composer-tools>button:hover,.chat-emoji-wrap>button:hover{background:var(--canvas)}.chat-composer-tools select{border:1px solid var(--line);background:var(--surface);border-radius:7px;height:28px;padding:0 5px;font-size:12px}.chat-emoji-wrap{position:relative}.chat-emoji-panel{z-index:30;background:var(--surface);border:1px solid var(--line);border-radius:10px;grid-template-columns:repeat(6,30px);gap:3px;padding:8px;display:grid;position:absolute;bottom:34px;left:0;box-shadow:0 10px 26px #303c462e}.chat-emoji-panel button{cursor:pointer;background:0 0;border:none;border-radius:6px;padding:2px;font-size:17px}.chat-emoji-panel button:hover{background:var(--canvas)}.chat-file-input{display:none}.chat-composer-tools>.chat-quick-toggle{white-space:nowrap;gap:4px;width:auto;padding:0 10px;font-size:12px}.chat-composer-tools>.chat-quick-toggle.active{background:var(--blue);color:#fff;border-color:var(--blue)}.chat-quick-panel{border:1px solid var(--line);background:var(--canvas);border-radius:10px;flex-direction:column;gap:7px;padding:8px;display:flex}.chat-quick-empty{color:var(--muted);align-items:center;gap:8px;padding:8px 6px;font-size:12.5px;display:flex}.chat-quick-tabs{flex-wrap:wrap;gap:5px;display:flex}.chat-quick-tabs button{border:1px solid var(--line);background:var(--surface);cursor:pointer;border-radius:999px;padding:3px 11px;font-size:11.5px;font-weight:600}.chat-quick-tabs button.active{background:var(--blue);border-color:var(--blue);color:#fff}.chat-quick-list{flex-direction:column;gap:5px;max-height:170px;display:flex;overflow-y:auto}.chat-quick-list button{text-align:left;border:1px solid var(--line);background:var(--surface);cursor:pointer;border-radius:8px;flex-direction:column;gap:2px;padding:7px 10px;display:flex}.chat-quick-list button:hover{border-color:var(--blue)}.chat-quick-list button strong{font-size:12.5px}.chat-quick-list button span{color:var(--muted);-webkit-line-clamp:2;-webkit-box-orient:vertical;font-size:11.5px;line-height:1.4;display:-webkit-box;overflow:hidden}.chat-composer-row{align-items:flex-end;gap:8px;display:flex}.chat-composer-row textarea{resize:none;border:1px solid var(--line);border-radius:9px;flex:1;min-height:44px;padding:8px 10px;font-size:13.5px;line-height:1.4}.chat-composer-row textarea:focus{border-color:var(--blue);outline:none}.chat-send-button{background:var(--blue);color:#fff;cursor:pointer;border:none;border-radius:9px;padding:10px 16px;font-size:13px;font-weight:700}.chat-send-button:disabled{opacity:.5;cursor:default}.ticket-chat-panel{z-index:60;background:var(--surface);border:1px solid var(--line);border-radius:14px;flex-direction:column;width:min(500px,100vw - 24px);height:min(720px,100vh - 28px);display:flex;position:fixed;bottom:18px;right:18px;overflow:hidden;box-shadow:0 18px 48px #303c4647}.ticket-chat-head{background:var(--navy);color:#fff;justify-content:space-between;align-items:center;gap:8px;padding:11px 14px;display:flex}.ticket-chat-head .eyebrow{color:#c4cbd0;margin:0 0 2px;font-size:10px}.ticket-chat-head strong{font-size:13.5px}.ticket-chat-head-actions{align-items:center;gap:6px;display:flex}.ticket-chat-head-actions .icon-button{color:#fff;cursor:pointer;background:0 0;border:1px solid #ffffff40;border-radius:7px;width:28px;height:28px}.ticket-chat-info-toggle{color:#fff;cursor:pointer;background:#ffffff14;border:1px solid #ffffff4d;border-radius:7px;padding:5px 9px;font-size:12px}.ticket-chat-state{color:var(--muted);text-align:center;flex-direction:column;flex:1;justify-content:center;align-items:center;gap:10px;padding:22px;display:flex}.ticket-chat-start{flex-direction:column;flex:1;gap:12px;padding:18px;font-size:13.5px;line-height:1.5;display:flex}.ticket-chat-start small{color:var(--muted);font-size:12px;line-height:1.45}.ticket-chat-invite{border-bottom:1px solid var(--line);background:#fbf7ef;flex-direction:column;flex:none;gap:7px;max-height:200px;padding:10px 14px;font-size:12px;display:flex;overflow-y:auto}.ticket-chat-invite>div{grid-template-columns:1fr auto;align-items:center;gap:2px 8px;display:grid}.ticket-chat-invite small{color:var(--muted);grid-column:1/-1}.ticket-chat-invite code{overflow-wrap:anywhere;background:var(--surface);border:1px solid var(--line);border-radius:6px;padding:3px 7px;font-size:11.5px}.ticket-chat-invite button{border:1px solid var(--line);background:var(--surface);cursor:pointer;border-radius:6px;padding:3px 9px;font-size:11.5px}.chat-launch-button.active{background:var(--blue);color:#fff;border-color:var(--blue)}.chat-page{background:var(--navy);justify-content:center;align-items:center;min-height:100vh;padding:16px;display:flex}.chat-page-card{background:var(--surface);border-top:4px solid var(--blue);border-radius:16px;flex-direction:column;width:min(560px,100%);height:min(700px,100vh - 32px);display:flex;overflow:hidden;box-shadow:0 22px 60px #00000059}.chat-page-brand{border-bottom:1px solid var(--line);align-items:baseline;gap:10px;padding:14px 18px;display:flex}.chat-page-logo{letter-spacing:.06em;color:var(--blue);font-weight:800}.chat-page-title{color:var(--muted);font-size:13px}.chat-page-state{color:var(--muted);text-align:center;flex-direction:column;flex:1;justify-content:center;align-items:center;gap:12px;padding:26px;display:flex}.chat-page-ended h1{color:var(--ink);margin:0;font-size:20px}.chat-page-ended p{max-width:380px;line-height:1.55}.chat-code-form{flex-direction:column;flex:1;justify-content:center;gap:14px;width:100%;max-width:400px;margin:0 auto;padding:30px;display:flex}.chat-code-form h1{margin:0;font-size:21px}.chat-code-form p{color:var(--muted);margin:0;font-size:13.5px;line-height:1.5}.chat-code-form label{flex-direction:column;gap:6px;font-size:13px;font-weight:600;display:flex}.chat-code-form input{border:1px solid var(--line);letter-spacing:.45em;text-align:center;border-radius:10px;padding:12px 14px;font-size:22px;font-weight:700}.chat-code-form input:focus{border-color:var(--blue);outline:none}.chat-join-button{background:var(--blue);color:#fff;cursor:pointer;border:none;border-radius:10px;padding:12px;font-size:14.5px;font-weight:700}.chat-join-button:disabled{opacity:.5;cursor:default}@media (max-width:640px){.ticket-chat-panel{width:calc(100vw - 16px);height:calc(100vh - 16px);bottom:8px;right:8px}.chat-page{padding:0}.chat-page-card{border-radius:0;height:100vh}}@property --tw-border-style{syntax:"*";inherits:false;initial-value:solid}@property --tw-blur{syntax:"*";inherits:false}@property --tw-brightness{syntax:"*";inherits:false}@property --tw-contrast{syntax:"*";inherits:false}@property --tw-grayscale{syntax:"*";inherits:false}@property --tw-hue-rotate{syntax:"*";inherits:false}@property --tw-invert{syntax:"*";inherits:false}@property --tw-opacity{syntax:"*";inherits:false}@property --tw-saturate{syntax:"*";inherits:false}@property --tw-sepia{syntax:"*";inherits:false}@property --tw-drop-shadow{syntax:"*";inherits:false}@property --tw-drop-shadow-color{syntax:"*";inherits:false}@property --tw-drop-shadow-alpha{syntax:"<percentage>";inherits:false;initial-value:100%}@property --tw-drop-shadow-size{syntax:"*";inherits:false}